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Success Stories

Brief Company Overview

Paramount is a nine year old company based in Sterling, VA. It is a leading nationwide provider of interior renovation services to multi-family housing owners and managers. They have 6 warehouses and operations in 12 states. Paramount’s dedication to performance excellence has earned it a reputation as a trusted partner to the most familiar names in the apartment industry.

Challenges

General Issues with existing system:

• Paramount had outgrown QuickBooks and Excel spreadsheets
• They needed a system that would support a multi-state operation with 6 warehouses
• Found it increasingly difficult to efficiently schedule the manpower and materials required for their renovation jobs
• The existing solution could not be extended to allow Paramount to capture, track and report critical information
• The use of multiple solutions resulted in duplicate data entry and inconsistencies
• The existing system did not provide business insight so planning was difficult

Within the system Paramount needed to be able to:

• Implement a single, comprehensive system that would provide insight and eliminate duplicate data entry
• Accommodate both planned growth and strategic expansion in renovation services offered
• Provide management with daily Key Performance Indicators

Solution Implemented

Microsoft Dynamics AX^TM

Implementation - Timeframe and Details

Target: Four months – In parallel with their headquarters relocation

Phase 1: Went live in six weeks

• AX Financials – GL, AR and AP

Phase 2: Went live in four months

• Additional AX modules – Sales Orders, Purchase Orders, Inventory, Project Accounting, Bank Reconciliation
• Custom modules
  • Functionality and controls that allow Paramount to manage complex renovation jobs involving as many as 6 subcontractors
  • Five role-based KPI’s
  • Individual executive dashboards sent daily via email

Benefits and ROI

• The insight provided with the daily KPI’s has improved the day-to-day decisions made by the management team
• Report on profitability by property and by unit type allows better analysis of operations and more competitively cost out jobs
• With each warehouse leveraging the multi-site capabilities of Microsoft Dynamics AXTM Paramount has shortened lead times and increased the accuracy of orders
• Having the insight into future business allows Paramount to make better purchasing decisions – taking advantage of lower price points and discounts
• Knowing how the business will do over the next several months has lead to better personnel decisions

Quotes from the Client

"Metaphor has been able to blend experience, a deep understanding of the AX platform and creativity to solve our problems."

"Metaphor’s experience with Microsoft Dynamics was a key factor in the selection process and proved to be invaluable during configuration and implementation."

"Metaphor took the time to learn about our business and created dashboards and KPI reports that are now must-read’s for all levels of our operations. We didn't get a canned package and reports; we got a customized solution and dashboards."

-Rob Greenblatt, Chief Financial Officer